rwc77 Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") is published by the operator of rwc77 ("rwc77", "we", "us", "our") and applies to all personal data collected through the rwc77 website, mobile interface, and any associated services or communications. It should be read alongside rwc77's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall regulatory and compliance framework under which rwc77 operates.

rwc77 operates as a licensed online gaming platform serving players in Malaysia and other eligible jurisdictions. As a licensed operator, we are subject to specific data handling obligations imposed by our international gaming authority licence, and this Policy is designed to reflect those obligations in addition to general data protection best practices.

rwc77 does not sell your personal data to third parties for marketing purposes. We collect data to operate the platform, verify identity, process payments, and meet our regulatory obligations — not to monetise your information.

2. Data We Collect

When you interact with rwc77, we may collect the following categories of personal data:

Category	Examples	When Collected
Identity Data	Full name, date of birth, nationality, government-issued ID (MyKad or passport)	Registration & KYC verification
Contact Data	Email address, phone number, residential address	Account registration
Financial Data	Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history	Deposit & withdrawal processing
Technical Data	IP address, device type, browser version, operating system, session logs	Automatically on platform access
Usage Data	Games played, bet history, session duration, pages visited, promotional interactions	Continuously during platform use
Communication Data	Support chat transcripts, emails, complaint records	When you contact rwc77 support

We do not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) except where strictly required for responsible gaming assessments or regulatory compliance, and only with appropriate safeguards in place.

3. How We Use Your Data

rwc77 uses your personal data for the following purposes:

Account administration — creating, maintaining, and securing your rwc77 account;
Identity verification (KYC) — verifying your identity and age in compliance with international gaming licence obligations. Players must be at least 21 years of age;
Payment processing — processing deposits and withdrawals via your chosen payment method, including Touch n Go eWallet, Boost, and Malaysian bank transfers;
Service delivery — providing access to games, sportsbook, and all platform features;
Fraud prevention and security — detecting, investigating, and preventing fraudulent, illegal, or abusive activity on the platform;
Regulatory compliance — meeting anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations required under our operating licence;
Customer support — responding to your enquiries, resolving complaints, and improving support quality;
Platform improvement — analysing usage patterns to improve game selection, performance, and user experience;
Marketing communications — sending promotional offers and updates where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.

rwc77 does not use automated decision-making processes that produce legal or similarly significant effects on individual players without human review, except where required to fulfil AML screening obligations.

4. Legal Basis for Processing

rwc77 processes your personal data on the following legal grounds:

Contractual necessity — processing required to fulfil our obligations to you under the rwc77 Terms & Conditions (e.g., account management, payment processing, game access);
Legal obligation — processing required to comply with applicable laws and our international gaming licence conditions (e.g., KYC, AML screening, age verification);
Legitimate interests — processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights;
Consent — processing for marketing communications and non-essential cookies, where you have provided explicit, freely given consent. You may withdraw consent at any time.

5. Cookies & Tracking Technologies

rwc77 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use include:

Strictly necessary cookies — required for the platform to function, including session management and login state. These cannot be disabled without impairing core functionality;
Performance cookies — used to collect anonymised data on how players interact with the platform, enabling us to identify and resolve technical issues;
Functionality cookies — used to remember your preferences, such as language settings and preferred game categories;
Analytics cookies — used to analyse aggregate traffic patterns and platform usage. Data collected via analytics cookies does not identify individual users.

Non-essential cookies are only placed on your device following your consent. You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality.

6. Data Sharing & Third-Party Disclosure

rwc77 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

Payment processors — financial institutions and e-wallet providers (including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank) to process your deposit and withdrawal requests;
Game content providers — third-party game studios whose titles are integrated into the rwc77 platform, to the extent required to facilitate gameplay and resolve technical disputes;
Identity verification services — KYC and AML compliance partners engaged to fulfil regulatory verification obligations;
Regulatory authorities — gaming regulatory bodies, law enforcement agencies, and courts where disclosure is required by law, court order, or licence condition;
Technical service providers — hosting, security, and analytics providers operating under strict data processing agreements with rwc77.

All third parties with whom rwc77 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to rwc77.

rwc77 will never share your personal data with marketing brokers, data aggregators, or unrelated third-party businesses. If you receive unsolicited communications claiming to be from rwc77 partners, do not respond — contact [email protected] to report the communication.

7. Data Retention

rwc77 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and audit obligations. Specific retention periods include:

Account data — retained for the duration of your active account relationship with rwc77, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
Transaction records — retained for a minimum of five (5) years from the date of each transaction;
KYC verification documents — retained for the period required under applicable anti-money laundering legislation and gaming licence conditions;
Marketing consent records — retained for as long as your consent remains valid, or for a reasonable period following withdrawal of consent to demonstrate compliance;
Support communications — retained for up to three (3) years from the date of the relevant interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with rwc77's data disposal procedures.

8. Data Security

rwc77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

256-bit SSL/TLS encryption for all data transmitted between your device and rwc77's servers;
Encrypted storage of passwords and sensitive credentials — rwc77 staff cannot access your account password;
Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
Regular security assessments and penetration testing of platform infrastructure;
Multi-factor authentication options for player accounts;
Automated monitoring for suspicious access patterns and anomalous activity.

While rwc77 employs rigorous security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own rwc77 login credentials. If you believe your account has been compromised, contact support immediately at [email protected].

9. Your Data Rights

Subject to applicable law and any overriding regulatory obligations, you have the following rights with respect to your personal data held by rwc77:

Right of access — you may request a copy of the personal data rwc77 holds about you;
Right to rectification — you may request correction of inaccurate or incomplete personal data;
Right to erasure — you may request deletion of your personal data where retention is no longer necessary, subject to rwc77's legal retention obligations;
Right to restriction — you may request that processing of your data be restricted in certain circumstances;
Right to data portability — you may request your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity;
Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing;
Right to object — you may object to processing based on legitimate interests where your particular circumstances warrant it.

To exercise any of these rights, submit a written request to [email protected] with sufficient information to verify your identity. rwc77 will respond within thirty (30) days of receiving a verifiable request. Certain rights may be limited where fulfilment would conflict with AML, KYC, or regulatory retention obligations.

10. Children's Privacy

rwc77 is strictly for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we determine that personal data has been collected from an underage individual, the relevant account will be immediately closed and all associated data deleted or reported as required by applicable law.

If you are a parent or guardian and believe that a minor has accessed rwc77 or provided personal data to us, please contact us immediately at [email protected] so that we can take prompt corrective action.

11. Changes to This Privacy Policy

rwc77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated accordingly. Where material changes are made that affect how we handle your personal data, rwc77 will provide reasonable advance notice via email or in-platform notification. Continued use of the rwc77 platform following the publication of a revised Policy constitutes acceptance of the updated terms. If you disagree with a material change, you may close your account and request erasure of your personal data subject to rwc77's legal retention obligations.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the rwc77 Data Protection team:

Email: [email protected]
Subject line: Privacy Request – [your registered email]
Response target: 30 days for data subject requests; 5 business days for general enquiries
Support hours: 24 hours a day, 7 days a week

rwc77 takes data privacy seriously. If you are not satisfied with our response to a privacy-related complaint, you may have the right to escalate your concern to the data protection authority relevant to your jurisdiction, or to the gaming regulatory authority that oversees rwc77's operating licence.